Retail Workforce Management Mistakes to Avoid
Retail is one of the most rapidly evolving—and competitive—industries in the world. To continue adapting to this constantly evolving landscape, organizations in the retail sector need to leverage effective retail workforce management solutions.
Optimizing processes – from operations to strategy to logistics – enables retail organizations to generate more sales and increase their customer base in a highly competitive landscape. However, for many retail organizations, this is easier said than done.
Common Mistakes in Retail Workforce Management
In retail, success hinges on the ability to provide customers with high quality customer service and a hassle-free buying experience. Leveraging a strong workforce management solution can help large-scale retail organizations achieve an increase in workforce productivity and efficiency.
Unfortunately, many retail organizations are still succumbing to common mistakes that can hamper a successful retail workforce management strategy:
- Manual Employee Processes. The use of manual time cards and manual scheduling routines are costly because they’re a waste of employees’ time—time that could be spent improving productivity or creating a better sales experience for customers. In addition to wasting time and money, manual processes like payroll and scheduling can further jeopardize operational efficiency by increasing the risk of human errors.
- Inaccurate Staffing. Staffing enough workers to cover the ebbs and flows of retail store volumes can be challenging. If your operation is overstaffed, you’re not running at peak efficiency. But if you’re understaffed, you’ll find yourself drowning in overtime. When you throw in the need to remain compliant with local and federal labor laws, it’s easy to see how difficult it can be to manage staffing levels for optimal performance.
- Outdated Labor Analytics. Retail performance partially depends on managers’ ability to make timely decisions. Yet too many managers and organizations use spreadsheets and other antiquated reporting mechanisms. Because reports and information are not available in real-time, critical decision-making processes are slowed down, which in turn limits opportunities to make improvements in a timely and efficient manner.
Solutions for an Effective Retail Workforce Management Strategy
To avoid the missteps that many retail workforces face, consider these solutions for an effective retail workforce management strategy:
- Automated Processes – The most efficient workplaces implement automated processes by taking advantage of software that simplifies time, attendance and scheduling. In addition, time and attendance software that employees and managers can access from Bring Your Own Device (BYOD) mobile devices reduces the amount of time they spend in the back office, enabling them to spend more time out on the main floor.
- Real-Time Workforce Insights – By leveraging workforce analytics technology, organizations gain access to real-time insights and visibility into the efficacy of their workforce—information that they can act on. This information enables retail workforces to uncover the areas of their business and the processes that are working well, as well as those that could use improvement.
Achieve Optimized Retail Workforce Management with The WFC Group
The WFC Group is an industry-leader in providing retail workforce management solutions. We’ll listen, adapt and deliver the solution you need to improve the efficiency and productivity of your workforce.